2 September 2021
There is growing fear among Catholic providers of disability services that the National Disability Insurance Scheme will not deliver the level of support that clients and providers need.
Catholic Social Services Australia, many of whose members offer services through the NDIS, has said while there was a sense of relief that a plan to implement independent assessments was scrapped, key issues remain.
Chief among those concerns is the gap – which appears to be growing – between what services are funded for through the NDIS and what providers charge.
“There is a sense of déjà vu emerging, with it feeling like what happened to Medicare is happening to the NDIS,” CSSA chair Francis Sullivan said.
“The gap being created is leaving NDIS clients and their families out of pocket and that cannot continue.”
Mr Sullivan said while that challenge has been building for some time, the COVID-19 pandemic has created additional problems.
“With large parts of the country currently in lockdown, and some regions moving in and out of lockdowns for 18 months, some clients cannot access the services they need,” he said.
“Health services and supports are being offered, but other vital supports, such as access to community, civic and social participation, are not.”
Lockdowns are also seeing some annual assessments cancelled or delayed, meaning people’s plans are being rolled over. For some this creates no issue but for many, that means approved goals and funds no longer meet the needs of the client, seeing the additional costs to clients escalate.
Catholic providers are also expressing significant workforce concerns, Mr Sullivan said.
“It can be very difficult to attract and retain quality staff in the disability section, largely due to the casualisation of the workforce,” he said.
“People are being turned off the profession they have trained for and practised all their lives because they are being forced to work as a casual. Working under those conditions means they are forgoing the security of a full-time job.”
He said that’s especially a problem for workers in their 50s who are preparing for retirement.
“If they currently have no sense of certainty about their employment, you cannot blame them for seeking security in another role that does offer it.”
Those factors create a system that isn’t delivering for providers, their staff or – most importantly – clients. “The aspirations of the NDIS are commendable. We want it to work, but it is not working the way is could and should,” Mr Sullivan concluded.
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